Solution
During your long cooperation with us, you will often encounter the following problems. We have sorted out specific answers and hope to help you
Charger
1. Do all iPhones support Qi2?
Qi2 15W fast charging is only supported on iPhone 13-15 running iOS 17.2 or later and iPhone 12 running iOS 17.4 or later.
2. Will my phone case affect wireless charging?
For the best wireless charging experience, we recommend using an official Apple magnetic phone case. You should avoid cases thicker than 2.5mm and non-magnetic cases as they may affect charging efficiency.
3. Is it safe to heat up when using wireless charging?
Slight heating during wireless charging is normal, especially during fast charging. This product's metal construction enhances heat dissipation for efficient charging, which may cause a slight warming sensation.
Power Bank
1. Is it normal for the power bank to get slightly warm during use?
Slight heating due to power dissipation in the conversion circuitry is normal.
2. Why is the number of recharges on my power bank less than ideal?
The capacity reduction during charging is due to 30% to 45% losses in the battery cells and conversion circuits
Product Information
1.How do I know what size to order?
Each product page includes a detailed size guide to help you find the right fit. If you're unsure, feel free to contact our customer service team for personalized advice.
2.Are your products environmentally friendly?
Yes! We’re committed to sustainability. Many of our products are made from eco-friendly materials and manufactured using environmentally responsible practices.
3.Do you offer a product guarantee?
Absolutely. All of our products come with a standard warranty. For specific coverage details, please refer to the product description or reach out to our support team.
Shipping and Delivery
1.What shipping options do you have?
We partner with reliable carriers to offer standard, expedited, and in some areas, local delivery options. You can choose the method that works best for you at checkout.
2.How long does shipping take?
Domestic orders typically arrive within 3–7 business days, depending on your location and selected shipping method. Once your order ships, you’ll receive a tracking number to monitor delivery.
3.Do you ship internationally?
Yes, we ship worldwide! Rates and delivery times vary based on destination. You can view estimated costs and timing during checkout or contact us for more details.
